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The player’s withdrawal of $3,743 was declined by the casino due to exceeding the maximum bet limit, resulting in the return of the original deposit. Despite our attempts to communicate and extend the investigation period, the player did not respond to our inquiries. The player from Austria faces account deactivation at LuckyOnes, despite initially verifying his account after a typo in the email address. He has pending withdrawals totaling approximately €40,000, which the support team assures will be processed after a security check.
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The player from Austria faced a withdrawal issue after winning 2,997.94 euros at LuckyOnes Casino, as her funds were rejected due to an alleged violation of bonus terms. She believed she had complied with all rules and submitted the required KYC documents, yet her account balance was reduced to 50 euros. The player requested a detailed review of her gaming activities and a reassessment of her case for the payout of her winnings. She successfully withdrew the funds, confirming the resolution of her complaint. The player from Newfoundland and Labrador had requested a withdrawal less than two weeks prior to submitting their complaint. The issue was resolved as the player confirmed receipt of their winnings after the Complaints Team intervened, ensuring the withdrawal was processed successfully.
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